Our approach to engagement
By engaging with local people, Southwark CCG seeks to understand the needs, concerns and experiences of residents so it can deliver the best possible health services. We understand that positive health outcomes for the people of Southwark can only be achieved if patients and local people remain at the heart of everything we do.
Support to take part
We work towards our engagement being accessible. We are keen to make sure that people with differing needs can take part in our engagement activities. For example, we have used language and BSL interpreters and speech to text typists at previous engagement events. We have a user incentive policy, which includes offering transport for people unable to use public transport.
Our approach to engagement is to understand the experience of people and their families using local services and their views of what works well and what could be better. We have a diverse local community and we use a range of different ways to engage with local people including understanding and taking patient stories, going out to community groups and other places where people meet up as well arranging meetings and using surveys. These are outlined in the documents below.
We also provide support to member of staff and GP surgeries to develop their approach to engagement.
Patient and public voice in governance
Several patient and public representatives take part to enable diverse perspectives. This includes the appointment of lay members to our Governing Body and our Engagement and Patient Experience Committee (EPEC) which provides assurance to the Governing Body on the engagement that the CCG has carried out.
Healthwatch Southwark are also a voting members of our Governing Body, members of the Primary Care Commissioning Committee and other CCG committees.
The CCG has established an Engagement Advisory Group to provide advice to commissioners and staff on their engagement plans. Membership includes Healthwatch Southwark, Southwark Council, the Forum for Equalities and Human Rights in Southwark and Community Southwark (the voluntary sector umbrella body).
The CCG monitors patient experience at local hospitals on a quarterly basis through the Clinical Quality Review Groups which are attended by GPs who sit on our Governing Body and members of the quality team.
You can also call the Patient and Public Engagement Team for more information about the groups below or how to get involved in our work on 020 7525 7888 or email firstname.lastname@example.org.
Patients with lived experience
It is important that Southwark CCG understands the experience of patients beyond those already represented strictly through our Governing Body and through various committees and patient groups.
On the 'Share your story' section of this site we encourage Southwark patients to share your experiences of living with health conditions and experience of local NHS services so we can further shape those services according to your feedback. We also provide examples of case studies where direct patient feedback has enabled us to improve services in the past.
Our commissioning work is also informed by external feedback from Healthwatch Southwark
Developing active, healthy and resourceful communities
In the Southwark Five Year Forward View we state that we need to reimagine our ‘workforce’ and engage with the fact that our citizens – as service users, parents or carers – are members of resourceful communities that can help others, and that people as individuals have significant capabilities and want to feel in charge.
The CCG worked with Community Southwark and Time4Southwark to support a pilot with a small number of Patient Participation Groups (PPGs) to develop health and wellbeing initiatives to support people to take a more active role in looking after their own health in terms of developing their own walking groups, gardening groups, peer support and social groups. You can read the Time4Southwark report here and the Community Southwark report here.
We know that there are already lots of fantastic initiatives in Southwark that support communities to become active, healthy and resourceful. For further details about charities and community initiatives please see the Healthy Communities section of this website.
A comprehensive list of Southwark based voluntary and community organisations can be found at Community Southwark.