​Review of interpreting and translation service

ITS BSL Picture1_FINAL.jpg

NHS Southwark Clinical Commissioning Group (CCG) is working with NHS Lambeth and NHS Lewisham CCGs to review the interpreting and translation service for patients in GP surgeries, dentists and opticians.

Between October 2018 – January 2019, we have been listening to and talking with people that use our interpreting service to tell us about their experience of the service and whether it meets their needs.  We also discussed whether people were aware of the service and whether they used it.  People filled in copies of the survey that were available in the languages below both electronically and as paper copies.

We are currently writing a report, which will outline the findings and inform the recommendations about how the service will look in the future. The report will be available in the coming months. In the meantime, you can see how we advertised the review and who we engaged with

For further information please email Yvonne Davies.

Background

Our areas are richly diverse, with patients from numerous cultural and ethnic backgrounds speaking over 100 languages. The interpreting and translation service helps people communicate with their doctor or nurse if they do not speak English.

The services provide translation over the telephone, face-to-face, or with a British Sign Language (BSL) interpreter. It is not a health advice service.

We asked to hear from people who use the service, particularly those who speak the most requested languages. In Southwark, these include Spanish, Mandarin, Portuguese, Cantonese and Vietnamese.

This was an opportunity to tell us what they thought about about interpreting and translation support and help us shape local services.  

​Arabic
للاستماع إلى رسالتنا حول مراجعة الترجمة 
وخدمات الترجمة باللغة  العربية يرجى النقرهنا.

Cantonese
点击此处 听粤有关翻译服务的检讨信息。如您想发表意见
Mandarin
点击此处 听普通话 有关翻译服务的检讨信息。如您想发表意见、
Polish

CHCAC USLYSZEC INFORMACJE DOTYCZACE USLUG TLUMACZEN PISEMNYCH I USTNYCH W JEZYKU POLSKIM PROSIMY KLIKNAC - tutaj 

Portuguese
Para ouvir a nossa mensagem sobre a revisão dos serviços de interpretação e tradução em Português por favor clique aqui
Somalian
​Si aad u dhegaysatid farriintan ku saabsan dibuhabaynta tarjumaadda fadlan ku dar ‘Somali’ halkan guji.
Spanish
​Para escuchar nuestro mensaje acerca de los servicios de interpretación y traducción en español, por favor cliquea aquí.
Turkish
​Tercümanlık ve Çeviri Hizmetlerini gözden geçirmekle ilgili mesajımızı TÜRKÇE olarak dinlemek için lütfen burayı tıklayınız.
Vietnamese
Hãy nhấn vào đây để nghe thông tin về việc xem xét Dịch vụ Thông dịch và Dịch thuật  bằng Tiếng Việt. Xin quý vị nhấn
​British Sign Language
​To find out more about the review, you can view this video which has been translated into British Sign Language. Subtitles are also available.