​​​​More GP and nurse appointments in Southwark

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Ask your GP about the Extended Primary Care Service

 

The CCG is investing £2 million per year in the Extended Primary Care Service to make it easier for Southwark residents to access a GP or practice nurse at a time that suits them. The service provides more appointments in the daytime, evening and at weekends from two locations in the north and south of the borough.  The Extended Primary Care Service is an extension of your GP practice. It is not a walk-in service and you need an appointment to be seen.

Local GP practices are working together to deliver the extra appointments so you may not see your usual doctor but they will work regularly in Southwark and have the same skills. With your consent, any doctor or nurse you see can access your healthcare record to ensure they can offer the right treatment.

Find out how we developed the service.

How do I get an appointment?


Simply contact your GP practice in the usual way. If you are unwell and your practice is closed, call the GP out-of-hours service SELDOC on 020 8693 9066.

If you require a same day or next day appointment, a doctor or nurse will assess you over the telephone and provide advice, refer to another service or book an appointment at the Extended Primary Care Service. Patients with more complex needs that are better managed by their own GP would be seen in their own practice.

Opening times

 

8am – 8pm, seven days a week, including bank holidays

Where will my appointment be?

Appointments are delivered from two locations in Southwark.

1.       Spa Medical Centre, 50 Old Jamaica Road, London, SE16 4BN

2.       Lister Primary Care Centre, 101 Peckham Road, London, SE15 5LJ

What if I am not registered with a GP practice?

 

If you are not registered with a GP practice, contact a one close to where you live and ask to register. You can telephone the practice or just walk into reception.

The receptionist will ask you for a few personal details so they can register you. They might also arrange a health check for you.

If you need help finding your nearest practice call NHS England on 0300 311 2233 or visit www.nhs.uk


Evaluating the service:

In 2016/17, NHS Southwark CCG commissioned Deloitte LLP to undertake an independent evaluation of the Extended Primary Care Service to inform developments and ensure the service fully delivers on commissioning objectives, including improving access to, and reducing pressure on general practice.       

Key findings of the evaluation include:

  • The Extended Primary Care Service was a new way of commissioning additional general practice appointments.  It required practices to change the way they worked, and the scale of change was significant.  
  • Patients have had a positive experience with the Extended Primary Care Service; with consistently high levels of patient satisfaction.   Patients welcome the sharing of data between the Extended Primary Care Service and the practice to support continuity of care.   A snapshot patient survey also found that many patients were not aware of the Extended Primary Care Service, but would be interested in using it.
  • Practices also feel that the Extended Primary Care Service has helped their patients' access primary care.  From a staff survey undertaken by Deloitte, 87% of staff noted that the Extended Primary Care Service has helped reduce demands on their practice.
  • There is a high variation among practices in the utilisation of the Extended Primary Care Service; however, utilisation, total referrals and capacity have increased over time. 
  • From interviews and case studies with practices, whether or not a patient is willing to visit the Extended Primary Care Service hub depends on convenience and how the service is communicated to them by the practice clinician

The summary report of the evaluation and CCG's response are now available.