Southwark NHS complaints and comments          

How you make comments or complaints about NHS services in Southwark depends on which service it is about. The diagram below explains who you need to speak to. If you're unsure how this works or you need help making a comment or complaint call the Patient Experience Team on 0800 328 9712.

NHS Southwark CCGSouthwark CCG Patient Experience Team (PET)Southwark CCG PET

Tel: 0800 328 9712


Supporting you in making an NHS complaint

Changes from 1 April 2017! If you need support in making a complaint about an NHS service, contact POhWER who provide a free and independent service that can help you make an NHS complaint.

Visit the POhWER website here:

Tel: 0300 456 2370

Text: send the word ’pohwer’ with your name and number to 81025


Skype: pohwer.advocacy

Fax: 0300 456 2365  

Post: PO Box 14043, Birmingham, B6 9BL

Do you need advice about your local Southwark NHS services?

If you are feeling confused about the different NHS services on offer to you in Southwark there is a new way to get independent advice. Healthwatch Southwark is the first point of contact for anyone with an issue, question or enquiry related to healthcare in the area. This is a confidential service; you can remain anonymous if you choose to.

You can email Southwark Healthwatch (­), call 020 7358 7005, email or visit the Healthwatch Southwark website.