​Appointment of service providers at GP practices


NHS England and NHS Southwark Clinical Commissioning Group (CCG) need to appoint providers of GP services at two surgeries, as the current contracts are due to expire on 31 December 2019. The two surgeries are:

  • Queens Road Surgery, 136 Meeting House Lane, Peckham, SE15 2UA
  • Silverlock Medical Centre, 2 Verney Way, SE16 3HA

GP services at both surgeries are currently delivered by AT Medics. 

How will we do this?

The CCG will work with patient representatives, clinicians and managers to choose the providers of GP services through a formal, open and transparent selection – or 'tendering' – process. This ensures that decisions made are in the best interests of patients, staff and taxpayers.

GP services will continue and will not be interrupted during the process. Although it is possible there may be some changes to staff, we expect that many of the current doctors, nurses and receptionists will stay at the practice. This is often known as a TUPE process.

Patient views are important

NHS England and NHS Southwark CCG want to make sure that patients' views are considered when deciding who manages GP services in their surgery. We have written to patients of both surgeries and have invited them to attend events in March, where CCG staff will be able answer any questions and discuss with patients how they can be involved in the selection process.

We will also ask patients to complete a survey to find out what they value about the current service and what they would like to see improved. This feedback will be taken into account when deciding who manages the GP surgeries in the future. Patients will also be included on the selection panel.

We will continue to keep patients updated throughout the process. 

Outcome of previous selection processes

Last year, AT Medics was awarded the contracts for delivery of general practice services at the Lister Primary Care Centre and Falmouth Group Practice. The contracts started on 1 October 2018.

The CCG wrote to all patients to inform them of the outcome of the formal selection process and worked closely with AT Medics to ensure patients were kept up-to-date. Patients were advised that there would be no change to their registration at the surgeries, nor the services they receive.

During the selection process, the CCG sought the views of patients and took their feedback into account when making a final decision. You can read the patient feedback reports, including the findings of completed surveys and our conversations with patients for each practice, here: