Review of interpreting and translation service

 

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NHS Southwark Clinical Commissioning Group (CCG), NHS Lambeth and NHS Lewisham CCGs have reviewed interpreting and translation service for patients in GP surgeries and have been working together to make improvements to the service to ensure that it meets the needs of the local population.

We spoke to and surveyed people to understand their experience of interpreting services in GP surgeries and whether they were aware of the service.  We also spoke to GPs, nurses and receptionists as well.   What people told us helped us to develop a new service and we have appointed DA Languages Ltd who will provide the service from 1 April 2020.  

To see a summary of the service proposal please click here.

Service review

Between October 2018 – January 2019, we talked with people that use our interpreting service to tell us about their experience of the service and whether it meets their needs.  We also discussed whether people were aware of the service and whether they used it.  People filled in copies of the survey that were available in the languages below both electronically and as paper copies.

You can read a copy of the report of the findings from the engagement in the review across Lambeth, Southwark and Lewisham here.   You can also read a report of the engagement that was carried out in Southwark and also how we advertised the review and who we engaged with

What people told us helped us to develop a new service and we have appointed DA Languages Ltd, who will provide the service from 1 April 2020.  A summary of 'You said, We did' can be found here.   This will be translated into the most requested languages and available to view shortly.

 For further information please email Yvonne Davies.