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​Tell the NHS what you think of 111

111 logo.pngAround 26,000 calls are made to NHS 111 in south east London every month. If you're one of those callers, NHS Southwark Clinical Commissioning Group (CCG) wants to know what you think of the service.

NHS 111 makes it easier for the public to access urgent healthcare services when they need medical help and realise it's not a 999 emergency. It is free to use and directs people to the right local service first time, or gives health advice that is best able to meet their needs. It supports urgent and emergency care services, ensuring that patients get the right care, first time.

The service is currently run by the London Ambulance Service in south east London, and the CCG is about to put the contract out to tender as it will expire soon. Before this, the CCG wants to know what local people think about the NHS 111 service and is asking for residents to complete a short survey.

Dr Robert Davidson, local GP and clinical lead at NHS Southwark CCG, said: “NHS 111 is the service designed to assist, guide and direct people to the right place for the right care when they are unwell or injured. As the contract is coming up for renewal we are seeking views on what the service does well, and what it could do better.

“We want to ensure the service is what local patients need and the survey will help us gather people’s views and make changes to the service if required.”

Complete the survey online or if you don’t have internet access but would like to give your views, call Gillian Ashton on 020 3049 4163 or email The deadline for submitting your views is 11 September 2015.

The CCG is also holding a workshop for patients from across south east London to help us work out details of the contract. This will be at NHS offices in Lower Marsh, Waterloo on Monday 14 September from 11am to 3pm. If you’re interested in attending, please contact Gillian using the contact details above.